Managing Conflict and Difficult Situations
Potential course content
- Harnessing conflict as a positive force
- Appreciating multiple perspectives
- Clarifying your own and others needs
- Interpersonal dynamics of conflict
- Raising difficult issues
- Working with emotions
- Conflict resolution strategies
- Mediating conflicts
Why take this course?
Conflicts happen in the workplace. How we respond can have a profound effect on the quality of our working lives.
This comprehensive interactive course tackles and answers important questions surrounding work-based conflict; why do conflicts occur, how do we remain resourceful when we are caught up in conflicts and ultimately, how can we use them productively to strengthen rather than damage working relationships?
Through a range of interactive exercises and drawing on new and establish theory you'll be invited to examine your own responses to conflict and develop a range of skills and strategies that can be used in the workplace.